Analaize Limited – Refund & Cancellation Policy

Company Name: Analaize Limited (RC: 7894174)
Contact: officialanalaize@gmail.com | info@analaize.com.ng

1. Purpose of Policy

This Refund & Cancellation Policy sets out the terms under which Analaize Limited (“Analaize,” “we,” “our,” “us”) handles refunds and cancellations. Our goal is to ensure fairness, transparency, and clarity in all client engagements across our service offerings.

2. Scope of Policy

This policy applies to all services offered by Analaize Limited, including but not limited to:

  • Recruitment, Vetting & Training (Independent Sales Agents, Digital Specialists, etc.)
  • Market Research & Consumer Insights
  • Growth Advisory & Business Consulting
  • Technology Solutions (Web/Mobile Apps, CRM Systems, MVPs, Digital Platforms)
  • Digital & Marketing Strategy Implementation
  • Any other bespoke services agreed upon with a client

It covers payments made directly to Analaize Limited under proposals, agreements, or Service Level Agreements (SLAs).

3. Payment Terms

  • All services are payable in full or as agreed under the signed proposal or SLA before work begins.
  • Service delivery will not commence until payment is confirmed.

4. Eligibility for Refunds

Refunds may be considered in the following cases:

4.1 Service Not Commenced

If a client cancels before Analaize Limited has started work, a full refund will be issued, less any administrative or bank charges.

4.2 Material Breach by Analaize Limited

If Analaize Limited materially breaches the terms of a signed agreement and fails to remedy the breach within a reasonable time, a partial or full refund may be issued at management’s discretion.

4.3 Duplicate or Overpayment

If a client makes a duplicate or excess payment, the excess amount will be refunded promptly.

5. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

  • Work has already commenced (e.g., recruitment sourcing, research fieldwork, software development, or strategy execution initiated).
  • Deliverables (candidate profiles, research reports, prototypes, designs, strategy documents, etc.) have already been submitted to the client.
  • Delays are due to client feedback, approvals, or provision of data/information.
  • The client changes scope or requirements after work has begun.
  • The client rejects qualified deliverables or candidates without objective justification.
  • Third-party costs (ads, subscriptions, data purchase, tools, etc.) have been incurred on the client’s behalf.

6. Refund Amount & Deductions

If a refund is approved, Analaize Limited may deduct:

  • Costs already incurred (advertising, screening, data collection, software licensing, contractor or freelancer payments, etc.).
  • Administrative or bank transaction fees.

Refunds for partially delivered services will be processed on a pro-rata basis.

7. Refund & Cancellation Process

7.1 Submit a Refund Request

Send a written email to officialanalaize@gmail.com including:

  • Full name or company name
  • Service/project reference or invoice number
  • Reason for the refund or cancellation
  • Bank details for the refund (Account Name, Bank Name, Account Number)

7.2 Review & Approval

Refund requests will be reviewed within 5 working days of receipt.

7.3 Processing Timeline

Once approved, refunds will be processed within 7–10 working days to the client’s nominated bank account.

8. Cancellation by Analaize Limited

Analaize Limited reserves the right to cancel or refuse service in rare cases where continuation is not feasible. In such cases, a full or partial refund will be issued depending on the stage of service delivery.

9. Dispute Resolution

Any disputes regarding refunds or cancellations will be handled according to the Dispute Resolution process outlined in the applicable SLA or contract. If unresolved, disputes will be referred to arbitration in Lagos, Nigeria.

10. Contact Information

For all refund or cancellation inquiries, please contact:

Analaize Limited
Email: officialanalaize@gmail.com / info@analaize.com.ng
Phone: +2347066459689
Website: www.analaize.com.ng

By engaging Analaize Limited, clients acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.